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Atelier Velocidade
Where is the Velocidade workshop?
Where is the Velocidade workshop?
The Velocidade manufacturing workshop is located in Mirepoix in Ariège in the Occitan region. All cuts, shapes and stitching are carried out in our workshop.
Les produits Velocidade sont-ils faits à la main ?
Les produits Velocidade sont-ils faits à la main ?
Chaque pièce Velocidade est unique : depuis juillet 2024, toutes les pièces sont datées et signées par son artisan. Pour tout savoir sur la fabrication de nos produits, cliquez ici.
Can I visit your store or workshop?
Can I visit your store or workshop?
We do not have a physical store, but if you let us know in advance that you would like to visit us, we will be happy to arrange an appointment with you.
Features and maintenance
What materials are your products made from?
What materials are your products made from?
You can find all the information about the composition of the products on the page of each product. Scroll down to “Traceability and Materials” to find out everything.
You can also visit our “ Impact ” page to learn about our environmental footprint.
Are Velocidade products handmade?
Are Velocidade products handmade?
Each Velocidade piece is unique: since July 2024 all pieces are dated and signed by their craftsman. To learn all about the manufacturing of our products click here .
How should I wash or clean my saddlebags?
How should I wash or clean my saddlebags?
After Each Ride (in case of dirt) clean your panniers with a soft sponge and lukewarm water. Add a small amount of mild soap if necessary. This effectively removes dirt without damaging the materials.
If your bags are very dirty, you can machine wash them: set them at 30°C on a gentle cycle and use a low spin speed to preserve the seams and zippers and not alter the materials. Avoid abrasive products or fabric softeners.
Pre-order and deliveries
Can I pre-order or reserve a product?
Can I pre-order or reserve a product?
Yes! Our production capacity does not allow us to have all the products in stock on our site, but if you are interested in an item but your size or color choice is no longer in stock, we invite you to select the "Pre-order" option, and we will manufacture it for you within a manufacturing time of 5 to 10 days.
What is the manufacturing time for a pre-order product?
What is the manufacturing time for a pre-order product?
We make it for you! We have a manufacturing time of 5 to 10 days maximum.
How to get free delivery?
How to get free delivery?
Free shipping applies to orders over €150.
How can I track my order?
How can I track my order?
Once your order has left our workshop, we will send you an email with your tracking information. You will then be able to follow the order until it arrives at your home.
Repairs
How to request a repair?
How to request a repair?
Send us an email with the repairs needed (with pictures) via our contact form and we will review your request. If we can repair your item, you will be given shipping instructions to send your equipment to our workshop. Unfortunately sometimes severe wear and tear can be irreparable.
How do I return my item for repair?
How do I return my item for repair?
Once your repair request is accepted, you will receive shipping instructions via email.
Wash your item and carefully mark the areas to be repaired with masking tape, or any other adhesive tape that does not leave a sticky residue that could damage your item.
What are the costs and how long does it take?
What are the costs and how long does it take?
Our repair service is mostly free or we try everything to find the most efficient solution to reduce the working time needed for the repair. If it ever turns out to be quite complex we ask for a contribution of 30 € to cover the working time and the material needed for the repair.
Once your item is received at our workshop, we will repair it within 2-4 weeks. Delays may occur during holidays and busier months (May-July).
How to request spare parts?
How to request spare parts?
Simply contact our team here if you are missing any parts or accessories.
Reviews and newsletter
How can I give feedback on my Velocidade article?
How can I give feedback on my Velocidade article?
We love to hear what you think! To review products, please leave a comment on the item's page on our website.
Normally you also receive an email a few weeks after your purchase to leave your review. You can always leave a review by sending an email to ateliervelocidade@gmail.com .
How to receive information about Velocidade news and promotions?
How to receive information about Velocidade news and promotions?
You can subscribe to Velocidade emails at the bottom of our website to stay informed about Velocidade news and deals.
Gift cards
Can I buy a Velocidade gift card?
Can I buy a Velocidade gift card?
We sell Velocidade digital gift cards here .
How will I receive my gift card?
How will I receive my gift card?
Your e-gift card will be sent by email to the recipient's email address specified on the product page. If you would like to purchase an e-gift card for yourself, please enter your own email address in this field.
How do I use my gift card?
How do I use my gift card?
You can use it at the time of payment.
How long are gift cards valid for?
How long are gift cards valid for?
Gift cards are valid for five years from the date of issue.
